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Frequently Asked Questions

Deposit Crypto to Your Account

Receiving crypto on‑chain.

Withdraw Crypto from Your Account

Sending crypto out.

Forget Password

Forgot your password? No worries — you can reset it in just a few steps.

Complete Identity Verification (KYC)

Verifying your identity to unlock features.

Reset a Forgotten Password

Regain access.

No SMS Received (Verification/Withdrawal)

Fixing missing codes.

Why We Require ID (KYC/AML)

Business and legal reasons for verification.

Create Your CoinPrix Account

New account creation

Recognizing and Avoiding Scams & Phishing

"Learn how to recognize and avoid scams and phishing attempts in cryptocurrency trading. Protect your account, spot fraudulent messages and websites, and follow best practices for secure trading."